Privacy policy

Your privacy matters to us. This page explains what we collect and why, in plain English.

What we collect

• Details you give us when you book or sign up: name, contact details and appointment information.
• Medical history and treatment records, so we can treat you safely.
• Call recordings and transcripts when you phone us, including calls answered by our AI receptionist, to manage your booking and improve our service.

How we use it

To book and manage your appointments, send reminders and provide care. We never sell your information. Health information is handled as special category data under UK GDPR.

Your rights

You can ask to see, correct or delete your information, or object to how we use it, by contacting concierge@lumenskin.example. You can also complain to the Information Commissioner's Office.

Cookies

We use essential cookies to make this site work, and analytics cookies only with your permission. Change your cookie settings.

This policy is part of a demo website for a fictional brand.