Last updated: 3 November 2026
This page explains how refunds and cancellations work for website projects and the optional hosting & support add-on from YRB Nova, run by Ben, based in Leicestershire, UK. It summarises sections 5 and 11 of our Terms & Conditions.
1. Website projects (Basic, Standard and Premium)
- Website packages are a one-off, fixed price, paid in full when you book.
- Your website is delivered after full payment of the one-off amount.
- For 14 days after delivery, you can request a refund if the website has an irreparable technical error caused by us, meaning a fault we are unable to fix.
- If you or anyone else makes changes to the website after delivery, refund eligibility no longer applies.
- For business customers, refunds are not given for a change of mind or a change of plans once the project has been booked.
1a. If you are a consumer: your 14-day right to cancel
If you are booking for personal use rather than for a business, UK law gives you 14 days from the day you book to cancel for any reason.
- At checkout you ask us to start work straight away, so we can deliver in 2-5 days.
- If you cancel within the 14 days, we refund what you paid minus a fair amount for the work already done up to the time you told us.
- If your website has already been fully delivered with your agreement, the right to cancel no longer applies.
- We will refund you within 14 days of you telling us you want to cancel.
To cancel, email yrbnova@gmail.com with a clear statement that you want to cancel. You can use this wording: "I hereby give notice that I cancel my contract for the supply of the following service: [package], booked on [date]. Name: [your name]. Email: [email you booked with]."
2. Fixing problems first
If something isn't working as it should, tell us as soon as possible at yrbnova@gmail.com. We will always try to fix a technical fault before a refund is considered.
3. Hosting & support add-on (£10 per month or £100 per year)
- Hosting & support is optional, billed automatically by card: £10 every month or £100 every year, in advance.
- You can cancel it with one month's notice by email.
- Amounts already paid are not refunded.
- When hosting ends, the website will be taken offline.
3a. YRB VoiceDesk (£299 per month)
- Billed monthly in advance, rolling until you cancel.
- Cancel any time with one month's notice by email. Amounts already paid are not refunded.
- The £500 setup fee (waived with a new website) is not refundable once setup work has started.
4. How to ask for a refund or cancel
Email yrbnova@gmail.com with your name, the email you booked with and a short description of the issue. We reply within one business day. Approved refunds are returned to the original payment card.
5. Your statutory rights
Nothing in this policy affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 if a service is not carried out with reasonable care and skill.
6. Contact
YRB Nova (run by Ben)
Leicestershire, United Kingdom
Email: yrbnova@gmail.com