These are the general terms and conditions of YRB Nova, run by Ben, based in Leicestershire, UK. These terms apply to all services and agreements. This page is the current version of our terms.
Version: 2026.4
Last updated: 03-11-2026
1. General
These general terms apply to all agreements and services of the contractor (independent web designer). Deviations are valid only if agreed in writing. The contractor only supplies presentation websites unless otherwise agreed.
2. Services
Services consist of designing and delivering a presentation website, with basic optimization for speed and correct operation. Keeping the website online is included only if the client chooses the optional hosting & support add-on (see section 3). No back-end functionality unless agreed in writing.
3. Payment
A one-time fee applies for the website design and delivery (Basic £350, Standard £600, Premium £800). There are no compulsory ongoing fees. Hosting & support is an optional add-on at £10 per month or £100 per year, billed automatically in advance by card. If a hosting payment fails and is not paid, the website may be temporarily suspended.
4. Hosting and Domain
Where the client takes the hosting & support add-on, hosting is provided by the contractor; the domain name is provided by the contractor unless agreed otherwise. Contractor is not liable for outages or disruptions caused by the hosting provider.
5. Delivery, Cancellation and Refund
Delivery occurs after full payment of the one-off amount. A 14-day period applies for refunds, only in the case of irreparable technical errors caused by the contractor. Changes by the client void refund eligibility.
If you are buying as a consumer (for personal use, not for a business), you also have the legal right to cancel within 14 days of booking. When you book, you ask us to start work straight away. If you cancel within those 14 days, we refund what you paid minus a fair amount for the work already done. Once your website has been fully delivered with your agreement, the right to cancel ends. This right does not apply to business customers.
See our Refunds & Cancellations policy for full details.
6. Changes
Minor content changes can be requested. Structural changes or repeated adjustments are outside the standard service and can be invoiced separately.
7. Access
Clients receive access to their website. Any actions through the client’s account are their responsibility. Contractor is not liable for damages caused by client changes.
8. Liability
Liability is limited to the amount paid in the last 3 months, with a maximum of the one-off project amount. Contractor is not liable for hacks, data loss, consequential damages, or client-caused errors.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law. If you are a consumer, nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015.
9. Security
Reasonable security measures are taken, but absolute security cannot be guaranteed.
10. Content
Clients are responsible for all content. Contractor is not liable for claims arising from the content.
11. Termination
The hosting & support add-on can be cancelled with one month’s notice. Paid amounts are not refunded. After termination of hosting, the website will be taken offline.
12. YRB VoiceDesk (AI receptionist)
VoiceDesk costs £299 per month plus a one-off £500 setup fee (the setup fee is waived when booked with a new website). The monthly fee is billed in advance and the service rolls on monthly until cancelled. You can cancel with one month's notice by email; amounts already paid are not refunded. Once setup work has started, the setup fee is not refundable. The client is responsible for any legal duties to their own callers, such as telling them calls are recorded; VoiceDesk announces that it is an AI and that the call is recorded at the start of every call. Call data is handled under a written data processing agreement agreed before going live.
13. Applicable Law
These terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.